Posted on behalf of KPMG, one of our generous sponsors:
The KPMG Global Energy Institute is pleased to invite you to our next Webcast: Winning the race for the customer.
The agenda topics include:
- Customer focus in the utility industry
- Improving customer experience
- Operating consistently
- The connected experience imperative
Course objective: Following this webcast, participants should be able to provide an overview of winning the race for the customer and how utilities can provide individualized and enhanced services for residential consumers while still balancing service experience and expectations in a way that optimizes revenues.
Speakers for the webcast include:
- Jonathan D. White, Managing Director, Strategy, KPMG LLP
- Jeffrey J. Mango, Customer Experience Lead, KPMG LLP
- Martin Wells, Partner, CORPS Customer, Energy and Natural Resources, KPMG (U.K.)
- David Conway, Director, TechS Nunwood
For more information and to register, click here.