There has been a lot of speculation in the market about the utility “death spiral” resulting from retail product and service providers. This may have been hyperbole, but new entrants are engaging utility customers directly and claiming revenues that utilities otherwise could have retained. KPMG LLP (KPMG) believes that utilities that become Network Integrators have the best chance of avoiding such a spiral by embracing new entrants. Furthermore, utilities can reverse this disinter-mediation and add value to their customers by coordinating with these entrants, providing connections, and enabling innovation.
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